COVID-19 safety information

Your "SALOME" in times of COVID-19

"Health is not EVERYTHING. But without health, EVERYTHING is nothing." (Arthur Schopenhauer)

We used these words to announce the end of the season back on 13 March, 2020 and we want to use the same words to herald a fresh start – on 4 December, 2020.

Safety information about your winter holidays in Lech

Information Lech Zürs Tourismus

We are currently working closely with the Lech municipality and Lech Zürs Tourismus as well as all other local partners on creating a safety concept for the 2020/21 winter season. There is nothing more important than the health of our guests, employees and local residents. View the safety information

Safety measures and regulations of Lech Zürs Tourismus GmbH: https://www.lechzuers.com/sicherheit/

Dear Guests, the coronavirus continues to dominate our lives. Many things have become routine now that we never had to worry about before. We can therefore assure you right now that safety is extremely important to us and – as always – hygiene is a top priority at "Salome" (in our guest rooms and public spaces alike). We expect that you will feel welcome and safe at all times, despite the many regulations!!

These regulations are constantly changing. Right now, we have the following concept in place – however. We – meaning your hosts – the Beiser family – and the entire team (including our long-term employees and new additions), who will work through the coming, challenging winter with us here on the mountain – or more precisely, on Arlberg's sunshine plateau – will do everything we can to make your holidays as wonderful, relaxing and stress-free as possible.

As your hosts – fully aware of the responsibility that entails – we will do our utmost to ensure the highest possible safety for our guests and our team. This means ALL OF US (your hosts and everyone working here) will be wearing face masks and ask you, our esteemed guests, to also wear a face mask when entering or leaving our restaurant and to wear the mask and use disposable gloves at the buffet.

Our staff and the entire Beiser family will, of course, be tested for COVID-19 on a weekly basis.

Our team has been trained thoroughly on precautionary measures, hygiene and disinfection. We now routinely do temperature checks for everyone in the team at the start and end of each shift.

We have put the long time between seasons to good use to add numerous wood/glass partitions, as well as glass separators between our tables at the restaurant, the self-service restaurant and at reception.

Our industrious chamber maids are busy cleaning and disinfecting all public areas, menu cards, room keys, etc.

Our restaurant menu and wine selection is being digitised and can be accessed with a QR code reader. We also digitised the guest information folder for you.

Please download and install the ‘Stopp Corona’ app on your mobile phone.

It goes without saying that you will find hand sanitiser dispensers wherever you go at Salome. Most likely, as we are used to around Arlberg, the 'weather gods' will smile on us most of the time, which means you will be able to spend a large portion of your holidays out in the open and enjoy lunch on the patio.

How exactly and in what way we will be starting into the season, however, depends largely on developments over the coming weeks and on possible changes in measures and restrictions.

Dear Salome guest, we can, however, guarantee right here and now that we will do our very best at all times to keep our friends and guests of "Salome" and of course all our employees safe, while still maintaining a comfortable atmosphere that is as relaxing and welcoming as possible.

Frequently asked questions – that we would like to answer right away

Latest information about COVID-19 guidelines.

"Safe Hospitality" label

Our employees and the entire host family at "Salome" is tested weekly for COVID-19, which has earned us the "Safe Hospitality" label.

Health tips

  • Please refrain from hugging your friends or shaking hands at this time.
  • Make sure to maintain the 1-metre safety distance to anybody not living in your household.
  • Wear your face mask and wash and disinfect your hands frequently.

Tests for guests

This coming winter, you will be able to have a COVID-19 test done (in Innsbruck and Dornbirn) before you arrive. You can also have a test done (subject to a charge) before you leave Lech, so that you can travel home to your country of origin without any issues.

Mandatory face masks

Our employees and WE, your hosts, will be wearing face masks for everyone's protection. We ask you, dear guests, to wear a face mask when entering or leaving our restaurant. You can take it off while seated at your table, but should put it back on when you go to the buffet. Please also put on your mask when you leave the table to walk to the toilet.
The entire team will be smiling at you despite the mask – just as you are used to.

Salome spa area

You are welcome to use our spa and sauna facilities, but we would ask you to maintain safety distances and act responsibly.

We offer a Finnish sauna, an organic sauna, a steam room, a salt steam room, a tepidarium and an infrared sauna.

Please use the seat covers provided for the steam rooms and the disinfectant wipes for the wooden sauna rooms.

Due to the current situation, we kindly ask you to observe the maximum occupancy signs put up at the various facilities.

Relaxation rooms, tearoom in the spa area

We want you to be able to fully enjoy our spa and relaxation areas and ask you to comply with the social distancing rules. Please make sure to position the sign with the cross on it yourself.

Keeping in mind the current situation, please do not use a lounger that has been reserved that way.

Massages

You will still be able to enjoy the full selection of our massage treatments. Our employees will be wearing face masks for your protection.

Fitness room

You are welcome to make full use of our fitness room and enjoy the panoramic view. We will keep everything hygienic for you. Please do, however, maintain the required minimum distance from other guests.

Restaurants, breakfast buffet

All of our restaurants are open as usual, and we look forward to welcoming you there.

Despite the new restrictions, we can still promise you that you will enjoy our delicious cuisine at "Salome" as always.

Please disinfect your hands, wear disposable gloves and your face mask when perusing the buffet. Our attentive employees will be happy to provide a mask for you if you forgot to bring yours. The entire "Salome" team will do everything they can to ensure that you will enjoy a wonderful stay with us.

We provide a QR code at each table for your safety and ours. A simple QR code reader installed on your mobile phone will allow you to read our menu and the wine selection.

We will be happy to let you use a wine pad if you don't have a smartphone with you.

We also guarantee the required minimum distance between tables (we have also installed glass partitions for additional safety).

We have information signage and hand sanitiser dispensers available in all entrance areas of Salome and the restaurants.

Opening times

These areas will be open to you until 1:00 am in compliance with public regulations.

Disinfection

All guest rooms will be cleaned and disinfected to highest hygiene standards before your arrival.

Surfaces in public areas (door handles, lifts or any shelf spaces) will be disinfected in accordance with a set protocol.

We are providing a sufficient number of hand sanitiser dispensers all over the hotel and in all public areas.

Bed linen and towels will be cleaned and replaced according to the relevant requirements.

We can say with absolute certainty that your stay at "Salome" – high up on the sunshine plateau – will offer you a wonderful experience! We have plenty of space, lots and lots of healthy, clean mountain air and all of us at work in the hotel will do whatever we can to ensure that you will enjoy a healthy, safe and delightful winter holiday.

We will all get through these unusual times by observing a simple set of rules and acting responsibly!

Thank you in advance for your cooperation! Your Beiser Family

Our cancellation and refund policy

What are the costs when I need to cancel my stay in Lech, and where do I receive information about the terms and conditions of cancellation?

  1. When guests have booked a stay including a free cancellation option, the entire amount will be refunded.
  2. When the guest’s government deems our destination (the Arlberg region) inaccessible or a stay is impossible due to the COVID-19 situation or related regulations and measures, or when the Austrian government imposes a quarantine, entry bans or other restrictions for citizens of the most affected countries, we offer guests either a refund of the entire amount or a hotel voucher that can be redeemed during the next stay at our hotel.
    However, the booking should be cancelled no later than 48 hours before the official arrival date.
  3. When the destination is deemed open for travellers and the guest decides to change or cancel their booking based on other reasons, the standard terms and conditions of cancellation shall apply.
  4. When the ministry of foreign affairs in your country issues a travel warning for Lech and/or our region, our special COVID-19 cancellation policy shall apply. In this case, please contact us directly because the Vorarlberg regional government is working an insurance policy recommendation for hospitality providers and guests at the moment.

In general, we recommend taking out the "Hotelstorno Plus" or the extensive "Hotelstorno Premium" insurance policy with Europäische Reiseversicherung.

www.europaeische.at/en/ - alternatively, talk to your trusted insurance provider to take out insurance for your planned skiing vacation.

Standard cancellation policy (Austrian Hotel Contract Conditions (ÖHV) – General Terms and Conditions for the Hotel Industry (AGBH) as of 2006)

  • Up to 30 days before the agreed arrival date: 0%
  • From 30 up to 15 days before the agreed arrival date: 40%
  • From 14 up to 7 days before the agreed arrival date: 70%
  • From 6 days before the agreed arrival date: 90%
  • In case of a no-show or premature departure: 100%

During the period from 4–18 December 2020 and from 10–24 April 2021, bookings may be cancelled free of charge up until the last day.

Vorarlberg Winter Code – free COVID-19 cancellation insurance

The Vorarlberg regional administration has taken out a COVID-19 cancellation insurance policy that covers all guest bookings during the 2020/21 winter season.

What does this mean for you? The insurance will cover your booking in case you need to cancel due to illness or in case a governmental authority imposes quarantine on you or any family member living in the same household.

For further information please visit the Vorarlberg Winter Code website (currently only available in German).

Get to know the 4* Hotel Salome in Oberlech

Hotel Salome in Oberlech, located directly at the ski slope

  • Located directly at the ski slope after Lech: Ski-In & Ski-Out
  • In Austria’s largest ski area – Ski Arlberg
  • Huge spa-area to relax
  • Incl. half board with Emperors breakfast and a 6 course dinner meal
  • Accessible by car, free parking - underground parking available
  • Pets allowed upon request
  • Free WLAN Internet
  • Rooms from € 145,00 per person

Non-binding enquiries Tel. +43 5583 230 60